Return Policy - Fioreto

At Fioreto, we are committed to providing you with the best shopping experience. If you are not completely satisfied with your purchase, we offer a straightforward return process, ensuring a smooth and easy process for returning items.

1. Eligibility for Returns

You can return any unworn, unwashed, and undamaged items within 14 days from the date of receipt. Please note that returned items must still have all original tags attached and be in their original packaging.

2. Non-returnable Items

The following items are non-returnable:

  • Sale or promotional items
  • Custom or personalized products
  • Items that have been worn, washed, or damaged

3. How to Return an Item

To initiate a return, please follow these steps:

  1. Contact us via email at support@fioreto.com to request a return authorization.
  2. Provide your order number and the reason for the return.
  3. We will send you detailed instructions on how to return the item, including the return address.

4. Return Shipping Costs

Unless the return is due to a defect or error on our part, the customer is responsible for the return shipping costs. We recommend using a trackable shipping service to ensure your return is successfully received.

5. Refunds

Once your return is received and inspected, we will process your refund to the original payment method within 7-10 business days. Please note that shipping costs are non-refundable, unless the return is due to a mistake on our part (e.g., wrong item sent, defective item).

6. Exchanges

We currently do not offer direct exchanges. If you would like a different size, color, or item, please return your original purchase for a refund and place a new order.

7. Damaged or Defective Items

If your item is damaged or defective, please contact us immediately at support@fioreto.com with a photo of the defect. We will gladly send you a replacement or issue a refund, including the return shipping costs.

8. Refund Processing Time

Once your return is approved and your refund is processed, the time it takes for the funds to appear in your account will depend on your bank or payment provider. Typically, it may take 5-10 business days for the refund to be reflected in your account.

9. Contact Information

For any questions about returns, please contact us at:

10. Changes to the Return Policy

Fioreto reserves the right to modify or update this return policy at any time. Any changes will be posted on this page, and it is your responsibility to review this policy regularly.