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At Fioreto, we are committed to ensuring you are completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward refund policy to make the process easier for you.
Eligibility for a Refund
You are eligible for a refund if the following conditions are met:
- The item(s) must be returned within 14 days from the date of delivery.
- The item(s) must be unused, in the original condition, and with all tags and packaging intact.
- Certain items such as sale or personalized products are not eligible for a refund unless faulty.
How to Request a Refund
To request a refund, please follow these steps:
- Contact us at support@fioreto.com within 14 days of receiving your order. Be sure to include your order number and the reason for your refund request.
- We will review your request and provide you with further instructions on how to return the item(s).
- Once the returned item(s) are received and inspected, we will process your refund to the original payment method. Please note that shipping costs are non-refundable.
Refund Processing Time
Refunds will be processed within 7-10 business days after receiving the returned item(s). The time it takes for the refund to appear in your account depends on your payment method and bank.
Shipping Costs
Please note that the customer is responsible for the cost of return shipping, unless the item is defective or incorrect.
If you have any questions or concerns regarding your return or refund, please do not hesitate to reach out to us at support@fioreto.com.